Refund policy

  • As a sign of confidence in our supplement products, we provide you with a 90-day money back guarantee for our supplement products.

  • If you purchased Emma Relief and Konscious brand supplements from one of our official websites, and used them as directed for 30 days without complete satisfaction, you can return them for a 100% refund of the purchase price, excluding shipping and handling fee, if applicable.
  • If 90 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
  • Please make sure you fully read and follow the return policy and restrictions below.

  • For terms relating to travel and event certificates offered in lieu of a refund, please see the “Travel and Event Certificates In Lieu of a Refund” section below.

    • All products are eligible for our refund policy below. However, the shipping charges outside of the mainland USA are always non-refundable.

    • FOR SINGLE PACK PURCHASE:  You will not need to return the used bottle. You will receive a 100% refund after filling out this form. You are only entitled to one refund like this per product per year.
    • FOR MULTI-PACK PURCHASE: You only need to return the unused and unopened bottles after completing this form. However, to prevent misuse or abuse of this refund policy, please note that the following rules must be observed: 
      1. If you have used only 1 bottle (a 30-day supply): we will issue a refund for that bottle and all unused/unopened bottles you return.

        For example: 

        • You purchased a 6-pack of a supplement
        • You used 1 bottle and returned 5 unopened bottles. 
        • Once received at our warehouse, we will issue a refund for all 6 bottles. 

      2. If you have used more than 1 bottle (a 30-day supply): we will only issue a refund for the first bottle and the unused/unopened bottles that you return. You will not receive a refund for the second or subsequent bottles that you used.

        For example: 
        • You purchased a 6-pack of Emma Relief. 
        • You used 2 bottles of Emma and returned 4 unopened units.
        • Once received at our warehouse, we will issue a refund for 5 bottles (the first used bottle of Emma plus the 4 unused units you returned).  

     

    REFUND STEP-BY-STEP

    • Step 1: Ensure you have read and understood the return rules above. They are very important and must be observed. We put them in place to prevent misuse and abuse.
    • Step 2: Place the refund request with our customer service team by filling out this form, or hello@emmarelief.com

    • Step 3: Return the products.

      - If you’re in the USA, our rep will send you a prepaid label via email. Please promptly pack and ship back unused and unopened products to our warehouse. Shipping and handling fee will be deducted from the final refund amount.

      - If you’re outside of the USA, we ask that you obtain the shipping label and pay directly to your carrier of choice in your country since we will not be able to generate a label for you. 
    • Step 4: Sit back and relax.
      Once the returns of unused and unopened bottles are received and confirmed at our facility, we will issue the refund in accordance with the policy explained above, excluding 10% for shipping and handling fees, if applicable. 

      PLEASE NOTE: It may take a week for the carriers to ship back the products and another week for our facility to process your return. Once we issue the refund, your bank may take 5-7 business days to clear the fund and reflect the amount in your account.       

      CANCELLATIONS & ORDER MODIFICATIONS: To make sure you get your order as quickly as possible, our fulfillment process begins shortly after your purchase is completed. Because of this, we’re unable to cancel orders or make changes once they’ve been placed. This includes removing individual items, updating product selections or quantities, or changing shipping addresses.
      If you no longer wish to keep your order, please refer to our Return of Products policy for next steps once your package arrives.

          


    TRAVEL AND EVENT CERTIFICATES IN LIEU OF A REFUND

    From time to time, we may offer you a travel or event certificate (a “Certificate”) in lieu of a refund. The following terms and conditions apply to Certificates offered in lieu of a refund:

    • Choosing a Certificate in lieu of a refund is optional. You have no obligation to accept any Certificate that we offer and may instead request a refund (subject to our refund policy above).

    • All Certificates are subject to additional terms, conditions, and restrictions, including but not limited to eligibility restrictions, transferability restrictions, expiration dates, and blackout periods. Travel and accommodations are subject to availability and inventory.

    • Use of Certificates may also require you to pay fees and other costs, including but not limited to booking fees, agency fees, shipping/handling fees, a security deposit, and applicable taxes.

    • If you choose to accept a Certificate in lieu of a refund, you will receive via email the certificate number, instructions for registering the Certificate, and applicable terms, conditions, restrictions, and fee information within 7 business days. We encourage you to read all of the terms, conditions, and restrictions before registering a Certificate.

    • If you choose to accept a Certificate in lieu of a refund, but change your mind prior to registering the Certificate, you may still request a refund. If you request a refund after initially choosing to accept a Certificate, your Certificate will be revoked.

    • LIMITATION OF LIABILITY. IF YOU REGISTER A CERTIFICATE, THE CERTIFICATE WILL BE MANAGED AND FULFILLED BY ONE OR MORE THIRD PARTIES, NOT KONSCIOUS BRANDS. KONSCIOUS BRANDS, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE “KONSCIOUS BRANDS PARTIES”) WILL HAVE NO LIABILITY TO YOU FOR ANY LOSSES, DAMAGES, COSTS, OR EXPENSES (COLLECTIVELY, “LOSSES”) ARISING OUT OF YOUR USE, NON-USE, OR INABILITY TO USE ANY CERTIFICATE FOLLOWING YOUR REGISTRATION OF THE CERTIFICATE, EVEN IF THE KONSCIOUS BRANDS PARTIES, OR ANY OF THEM, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES. IF, DESPITE THE FOREGOING SENTENCE, ANY KONSCIOUS BRAND PARTY IS DETERMINED BY A COURT TO BE LIABLE TO YOU, THEN TO THE FULLEST EXTENT PERMITTED BY LAW, THE KONSCIOUS BRANDS PARTIES’ TOTAL LIABILITY TO YOU IN THE AGGREGATE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO KONSCIOUS BRANDS FOR THE KONSCIOUS BRANDS PRODUCT OR SERVICE FOR WHICH YOU REQUESTED A CERTIFICATE IN LIEU OF A REFUND. YOU, ON BEHALF OF YOURSELF, YOUR PERSONAL REPRESENTATIVES, HEIRS, SUCCESSORS, AND ASSIGNS, HEREBY IRREVOCABLY WAIVE ALL CLAIMS AND CAUSES OF ACTION AGAINST THE KONSCIOUS BRANDS PARTIES ARISING OUT OF YOUR USE, NON-USE, OR INABILITY TO USE ANY CERTIFICATE FOLLOWING YOUR REGISTRATION OF THE CERTIFICATE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.