Shipping policy
Mainland USA Free Shipping Delivery: Please expect your order to arrive within 5-10 business days.
Standard shipping within the continental United States: Estimated delivery within 5-10 business days. This timeframe accounts for processing time at our warehouse, transit time via ground shipping, and potential delays due to high order volumes or adverse weather conditions.
Expanded Shipping Zones: We have expanded our shipping services to many additional countries to reach more customers. Our goal is to continuously add more countries to our list. Check our shopping cart page for the current list of serviced countries. Please note, international deliveries may take up to 6-8 weeks.
*International shipping typically takes around 6-8 weeks due to several factors, including customs clearance in both the originating and destination countries, varying transit times based on distance, and potential delays from weather or logistical challenges. While we strive to expedite shipping, these elements contribute to the estimated 6-8 week delivery timeframe for international shipments.
Additional Shipping Fees: For delivery to Hawaii, Alaska and all countries outside of the US, a surcharge fee will apply to cover the associated expenses. All shipping charges are in USD and not refundable.
Customs and Duties: please note that you are responsible for paying customs duties, fees, or taxes in your respective countries. Customs refers to charges imposed on items being shipped internationally, and these costs can vary depending on the items and countries involved in the shipment.
Shipping Limitations: Unfortunately, at this time, we are unable to ship to all countries. We are also unable to ship to APO addresses and freight forwarding companies. We apologize for any inconvenience this might cause and hope to include these shipping zones in the future.
Customer Responsibility: Customers are responsible for ensuring that the address provided for their order is accurate. We encourage customers to double-check their address at checkout to reduce errors and avoid delays. While we will make every effort to contact customers regarding any issues with their address, if we do not receive a response or the address issue is not flagged by our systems, the order will be processed for shipping as-is. Customers will be responsible for any costs incurred if the package is returned due to an incorrect or incomplete address.
Digital Product Delivery: For all of our digital products (meal plans, coaching, ebooks, video programs, etc), the credentials are delivered electronically and sent to the email that you used to purchase the products. We do not ship physical meals and materials.
Multiple Product Orders: We aim to ship all products in your order together. If any products are unavailable, we will send them separately as they become available unless you tell us otherwise.
Order Acceptance Policy: An order confirmation does not mean we have accepted your order. We reserve the right to accept or decline your order for any reason or provide a lesser quantity.
Out-of-Stock Products: We will ship your product when it becomes available. Orders placed by 12:00 PM PST usually ship within one business day. If a product is out of stock and not available for immediate shipment, we will place you on the waiting list for that product. You can cancel your order before it ships.
We appreciate your understanding and support. If you have any questions or need further assistance, feel free to contact us at hello@emmarelief.com or Submit a Support Request